Last Updated: 30.01.2025
1. Introduction
Welcome to analytra ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our SaaS platform for data aggregation and analytics available at www.analytra.io ("Service").
By accessing or using analytra, you agree to these Terms. If you do not agree, do not use our Service.
2. Definitions
- "User," "you," or "your" refers to any individual or entity accessing or using the Service.
- "Service" refers to the analytra platform, including all features, content, and functionality.
- "Subscription" refers to any paid or free plan used to access the Service.
3. Account Registration
- You must be at least 18 years old to create an account.
- You agree to provide accurate and complete information when registering.
- You are responsible for maintaining the confidentiality of your login credentials.
- We reserve the right to suspend or terminate accounts that provide false, misleading, or incomplete information.
4. Subscription Plans & Payments
4.1 Free and Paid Plans
- Free Plan: Users receive limited access to the Service.
- Paid Plans: Users can upgrade to a paid subscription for additional features.
4.2 Billing & Payment
- Payments are processed through Stripe.
- Subscriptions are billed on a monthly or annual basis.
- Additional data connections can be purchased for €8 per connection per month.
- Additional team members can be added to the account for €19 per user per month.
4.3 Cancellation & Refunds
- You can cancel your subscription at any time via your account settings.
- Refunds are not provided for partial subscription periods.
- Your access to the paid features will end at the next billing cycle after cancellation.
5. Acceptable Use
By using analytra, you agree:
- Not to use the Service for any illegal, fraudulent, or unauthorized activities.
- Not to interfere with or disrupt the Service, servers, or networks.
- Not to scrape, reverse-engineer, or copy any part of the platform.
We reserve the right to terminate your account for violations of these Terms.
6. Data & Privacy
6.1 Data Collection
- We collect user data, including personal information, as described in our Privacy Policy.
- You acknowledge that third-party integrations (e.g., Google Analytics, Stripe) may also collect data.
6.2 Data Ownership
- You own all data you import into analytra.
- By using our platform, you grant us a limited, non-exclusive license to use your data solely for providing the Service.
6.3 Security
- We implement industry-standard security measures to protect your data.
- However, no system is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Integrations
7.1 Supported Services
- You can connect Google Analytics, Facebook Ads, Stripe, LinkedIn, WooCommerce, and other data sources via Airbyte connectors.
- By connecting third-party accounts, you agree to their respective terms of service.
7.2 No Liability for Third-Party Services
- We are not responsible for issues caused by third-party integrations.
- If an integration fails or changes its API, we are not liable for service disruptions.
8. Service Availability & Downtime
- We strive to ensure 99.9% uptime, but we do not guarantee uninterrupted access.
- We may perform scheduled maintenance, which may temporarily affect Service availability.
- In case of downtime or outages, we are not responsible for any financial or operational loss.
9. Intellectual Property
9.1 Ownership
- All trademarks, logos, and branding related to analytra are owned by us.
- You may not use our branding without prior written permission.
9.2 User Content
- Any content you submit remains your property, but you grant us a license to display it within the platform.
10. Disclaimer of Warranties
- The Service is provided "as is" without warranties of any kind.
- We do not guarantee that the platform will be error-free or fit for any specific purpose.
- We are not liable for any business decisions made based on data from our Service.
11. Limitation of Liability
To the maximum extent permitted by law:
- analytra is not liable for indirect, incidental, or consequential damages.
- Our total liability shall not exceed the total amount paid by you in the last 12 months.
12. Indemnification
You agree to defend, indemnify, and hold harmless analytra, its employees, and affiliates from any claims, liabilities, or legal expenses resulting from:
- Your violation of these Terms.
- Your use of third-party services integrated into analytra.
- Any unauthorized access to your account.
13. Termination of Account
We reserve the right to:
- Suspend or terminate your account without notice if you violate these Terms.
- Delete your data after account termination (except for legal obligations).
- Refuse service to anyone at our discretion.
14. Changes to These Terms
- We may update these Terms periodically.
- We will notify users of major changes via email or in-app notification.
- Continued use of analytra after updates means you accept the new Terms.
15. Governing Law & Dispute Resolution
- These Terms are governed by the laws of AUSTRIA.
- Any disputes shall be resolved in Linz, AUSTRIA courts.
16. Contact Information
If you have any questions regarding these Terms, contact us at:
📧 Email: hello@analytra.io
🌍 Website: www.analytra.io